Service

This is a combination of various factors that include Knowledgeable consultants, a Robust Implementation framework, explaining the expectation from the users, Data Migration, Training & Go-live support. Of course, Client Management & user commitment and receptiveness are very important. Syscon offers Whatsapp support to ensure ease of monitoring and faster response.

• System Study
• Gap Analysis
• Installation
• Setup
• Configuration
• User rights
• Master Data collection
• Porting and verification of Masters
• Trial Entries (User Acceptance test – UAT)
• Cut-off date
• Porting & Verification of opening balance
• Open entries
• Go live

This is another important phase. While the users are working on the system they may seek some clarification. The post-implementation consulting team has to quickly understand the business requirement and provide clarification. It is more critical to provide swift bug fixes.

Syscon provides premium support through Whatsapp group:

• Bugs
• Process Clarifications (for the preset users)
• Enhancements

Based on the nature of the complaint, Syscon support team will check the tickets and provide the resolution as per the Service levels. After the resolutions are provided the users can verify and close the tickets as per the service levels. The Enhancement requests are studied by Syscon product team and based on the merits the same will be taken up for development.

The business environment is dynamic. Hence the ERP software has to get new features added to it constantly. Added to this, government regulations do change. Hence the ERP software also has to keep getting upgraded from time to time. So it will be a good idea for the customers to keep the upgrade patches updated regularly.

Syscon keeps adding new features and releasing new versions once in 2-3 months. Sycon also maintains one single code base for all customers.

This a responsibility of the Client management & Core team. This includes the Internal and Statutory auditing as well as on-going Master Data management.

• Stock Audit
• Analysing the difference between book and physical stocks
• Root cause for the stock difference. To suggest corrective actions.
• Recommendations for stock adjustments
• GST Reports
• Bank Reconciliation
• P&L and Balance sheet

Master Data Management is very critical. This is ensure that all codification methods are followed. Most importantly not to create any duplicate data in the system. For all Master records this will be applicable. However the most critical are some of the followings:

• Item Mster
• Supplier Master
• Customer Master
• Chart of Accounts