True Change Management is the process of helping people adopt a functionally fit ERP system by overcoming natural resistance to change.
But in reality, “Change Management” is often used as a convenient label to justify:
- Unready ERP products
- Endless shabby customizations
- Broken processes
- Forced sign-offs from frustrated users
If users resist a system that genuinely improves their work, it’s a Change Management issue.
If users resist because the ERP is incomplete, confusing, or misaligned with operations, it’s a Product & Implementation issue — not a people issue.
An ERP should adapt to industry realities first, before expecting people to adapt to the ERP.
This change mangement confusion is a byproduct of the customers choice. Please read this article.
What has been your experience with ERP Change Management?
